Expired

Fixed Installation Desk Advisor Full time

  • Vodafone Qatar
  • Doha. Qatar
  • Job Id
    67586
  • Total Applications
    11
  • Career Level
    MidLevel Management
  • Posted On
    17 May 2023
  • Expired Date
    30 May 2023
  • Gender
    Both
  • Minumum Years of Experience
    2
  • Joining Date
    30 June 2023
  • Employment Type
    Employer
  • Job Role
    Other
  • Job Status
    Full time
Skills
INVENTORY SLA Management Field Auditing Testing Analysis Operational Engagement Fiber Services

Key accountabilities and decision ownership:

  • Knowledge of OTDR/LSPM testing equipment and analyzing the testing reports to check whether the results are within the budget and fixed fiber services (FTTX) and 5G
  • Engage with technology teams in operational acceptance of newly declared Ready for connecting buildings/towers/villas
  • Engage with technology teams to create technical inventory reports which are required to secure new customers
  • Engage with the Commercial and Business teams to ensure already to connect buildings are published correctly on website
  • Work with Technology Operational teams to monitor the no of splitter ports per building and request for expansion based on utilization
  • To understand the technical field challenges to connect the customer in a given SLA (e.g., blockage, optical power parameters and routing of fiber cables, labeling)

Fulfilling manual activities like:

  • Uploading and tracking fixed line inventory- routers (ONT, CPE, STB) and fiber patch cords

  • Calling customers for appointment booking

  • Monitor SLAs across multiple field vendors and areas

  • Tracking order failures and follow-up with technology teams to ensure end-to-end fulfillment happens in 48H

  • Manual disconnection of QNBN links based on disconnection request from a customer

  • Engage with relevant parties (QNBN, Vodafone roll out team) to get Kahramaa IDs for all eligible apartments, villa

  • Field team audit to validate compliance with the scope of work and Vodafone way of working

  • Own and maintain field service experience by providing regular training to the field team on the Vodafone way of working plus ensuring field agents have Vodafone-approved uniforms, ID’s

  • Tracking and reporting of fixed line inventory issued to field partner and reconciliation

  • Access Media's first operator portal to check IP TV fulfillment status as part of fulfillment troubleshooting

  • Engage with field partners to ensure assigned orders are activated within the SLA

  • To provide back-office support to the field team to resolve the technical issue identified during the activation

  • To engage with technology for uploading inventory and patching for newly declared RFS building

  • Reviewing post-installation feedback received from customers and taking necessary action and providing feedback to the relevant field partners

  • To monitor field teams' appointments and ensure teams reach per the customer-given appointment time

  • 90% of overall sales lead to be converted to a successful installation

Must have Educational technical/professional qualifications: [max 3]:

  • Telecom Engineer

  • More than 3 years of experience in the service or telecommunication industry with a strong background in fulfillment across mobility and fixed

  • Excellent communication skills in English/Arabic (both verbal & written)

 

Vodafone Qatar offers a comprehensive range of services that include voice,messaging, data,fixed communications, Internet of Things, and ICT managed services for both consumers and businesses in Qatar. The Company began commercial operations in 2009 and is serving 1.9 million mobile customers as of 31 December 2021 A key driver of innovation in the telecommunications market, Vodafone Qatar is leading the way as one of the first operators in the world to go live with commercial 5G services and provide customers with a suite of 5G products and services. This monumental achievement comes as a result of the Company’s rapid progress in rolling out its 5G network across the country since August 2018. Vodafone Qatar is also accelerating the growth of its fixed network infrastructure and providing the technological backbone and communications ecosystem for many of Qatar’s most recent iconic developments. With a strong commitment to developing the digital infrastructure that will contribute towards establishing Qatar‘s long-term growth and prosperity while also enhancing the quality of life of its citizens, Vodafone Qatar’s relationship with the community it operates in extends well beyond the products and services it provides. Over the years, the Company’s social investments have been aligned with its purpose of connecting the people of Qatar and supporting them in their journey towards a better future, by building a digital technology-based society that focuses on promoting socioeconomic progress, fosters inclusivity, and prioritizes the safety and sustainability of the planet and the environment. With over 28,000 institutional and retail shareholders, Vodafone Qatar is 92% Qatari-owned. This figure includes the 45% of shares owned by Vodafone and the Qatar Foundation LLC. As a member of the Qatar Stock Exchange, Vodafone Qatar has a paid-up capital of QR 4.227 billion. The Company’s vision for the future is deeply rooted in its mission to connect today’s ideas with the technologies of tomorrow, by pioneering digital innovation and aspiring to become Qatar’s first choice for telecoms and digital services. Vodafone Qatar lives up to its slogan ‘Together We Can’ – the integrated campaign demonstrates how the partnership between technology and the human spirit can turn societal challenges into achievements.

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